Shipping policy
Shipping Policy
1. Shipping Zones and Rates
We offer shipping to various regions, and our rates and delivery times are as follows:
EU (European Union)
Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Standard International: 2 to 11 business days
- Shipping Rate: £14.99
International
Countries: United Arab Emirates, Australia, Canada, China, Egypt, India, Israel, Japan, Kuwait, Mexico, New Zealand, Norway, Qatar, Russia, Saudi Arabia, South Africa, South Korea, Switzerland, Turkey, United States
- Standard International: 3 to 17 business days
- Shipping Rate: £23.99
United Kingdom
- Express: 1 to 3 business days
- Shipping Rate: £5.99
- Standard: 2 to 4 business days
- Shipping Rate: £3.99
2. Processing Time
Orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order has shipped.
3. Shipping Delays
While we strive to deliver your order within the specified timeframes, delays may occur due to unforeseen circumstances, including but not limited to customs processing, weather conditions, or carrier issues. We are not responsible for any delays caused by external factors.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your shipment on our carrier's website.
5. Customs Duties and Taxes
For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for details on potential charges.
6. Delivery Issues
If you experience any issues with your delivery, such as missing or damaged items, please contact us at gshenrie@gmail.com within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
7. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.
For any questions or concerns regarding shipping, please contact us at:
Galerie Saint-Henrie
Email: gshenrie@gmail.com